Frequently Asked Questions

We understand that most of our customers will have questions about our procedures. We ask that you go through the list of frequently asked questions and see if your question is answered with the information provided. If your question is not answered by the information below, please reach out to us. We will get back to you as soon as possible with the answer. 

Shipping Questions

 

How much is shipping to states in the continental United States?

Shipping will be based on the size/weight of your order. It is priced as follows:

 

1-5 Plants/Pounds: $15.00

5-8 Plants/Pounds: $20.00

8-12 Plants/Pounds: $25.00

12-16 Plants/Pounds: $30.00

16-20 Plants/Pounds: $35.00

20-25 Plants/Pounds: $40.00

25-30 Plants/Pounds: $45.00

31+ Plants/Pounds: Please email for a quote.

Do you ship to California or Arizona?

Most of our smaller plants have been grown in a way so that they meet the requirements to be shipped to California or Arizona. If a plant does not say in its description that it can ship to California or Arizona, then it cannot. 

Do you ship to Hawaii & Alaska?

Yes. If you are in Hawaii or Alaska, please contact us by email (info@eldontropiclas.com) or through text (352-601-1557) for an accurate shipping quote. Your order would have to be handled through an individualized invoice and would not be able to be processed through the website. 

Are plants shipped in pots or bare-root?

Due to the increased cost of postage, almost all of our plants will now ship bare-root (roots wrapped in moistened paper towels and then wrapped in plastic wrap), but there are times when we will ship the plants in pots. 

 

How will my order be shipped?

Your order will be shipped via UPS Ground.

Do you offer UPS Overnight or Second Day?

Yes. If you would like your plants shipped by a faster means than ground, please email us before placing your order. We will be able to give you an accurate quote and send you an invoice for payment. If you would like a shipping method other than UPS Ground, you will not be able to complete your purchase through the website. We will have to email you an individualized invoice.

Do you offer shipping options other than with UPS?

Yes. If you would like a different shipping method other than UPS, you will need to contact us through email before placing your order. We will be able to provide you with an accurate quote for the alternative shipping as well as provide you with an emailed invoice. If you would like a shipping method other than UPS, you will not be able to complete your purchase through the website. We will have to email you an individualized invoice. 

*Please note, if you insist your order be shipped through a carrier other than UPS, we will not honor our live arrival guarantee. 

 

When will my order be shipped?

We ship most orders out on Monday. If shipping is very heavy that week, orders traveling to the furthest destinations will ship out on Monday, and closer orders will ship out on Tuesday. If a holiday falls on Monday, all orders will be shipped out on Tuesday. We try to ship all orders on the first shipping date after the order is placed, but that is not always possible. Therefore, please allow 1-2 weeks for tracking information to be provided. 

April - September

The order processing time is 1-2 weeks after payment has cleared.  Plants are shipped on Monday & Tuesday (Tuesday, if Monday is a holiday) via UPS. Shipping can be delayed due to holidays, severe weather, if we are out of town, or if we have a backlog of orders that were placed before yours. You will be contacted in the event of an unexpected delay. Expected delays will be explained on the website. Please keep this in mind when ordering.

October – March

Plants will be shipped depending on the weather at both the sending and receiving locations. Customers can add an insulated box and heat pack to their order to assist in the viability of the plants when shipping during winter.

*Please note, if you opt not to purchase a heat pack and insulated box for shipping during the winter, your order will not be eligible for our live arrival guarantee. 

How can I tell if my order has shipped?

When an order is shipped, a UPS tracking number is sent to the email address on file.

Will I receive a tracking number?


Tracking numbers are sent with every order if an email address is provided. You will receive either an email from PayPal or us with the tracking information.

Do you ship internationally?


We do not ship internationally.

What if my box is missing/the tracking has stopped updating, or what if my plants come in damaged because of UPS?

This is a rare circumstance, but it has happened. Since the tracking has stopped, the package will be considered “Missing Mail” by UPS. Because UPS has taken so long to deliver your items and has caused damage to them, you will have to open a claim with UPS. https://www.ups.com/us/en/help-center/claims-support.page?

Every UPS box shipped has insurance for this type of problem. You will need your tracking number and your receipt. They should refund the order due to them not delivering the items on time and being the cause of any resulting damage. It should only take 2-5 days for the package to be delivered, barring natural disasters. Since UPS caused damage to the package, they will be solely responsible for the refund of the order.

Once UPS has issued a refund, another order can be placed with us.

 

My tracking number says my package was delivered, but I did not receive it. What do I do now?

Eldon Tropicals will not refund any shipments where the tracking status shows the package as delivered. In this rare case, you must contact UPS and file a claim. It will be up to UPS whether or not your order will be refunded. If they decide to refund your order, a second order can be placed with Eldon Tropicals.

We would recommend checking around your house (back doors, porches, etc.) and asking around to see if your package was delivered to your neighbors. This happens from time to time.

 

What happens if I give you the incorrect address?

Eldon Tropicals ships to the address provided. If your order hasn’t been shipped, we will change the address on the order before we ship it out. This could delay the shipping of your order while we get the address corrected.

If the order has already shipped, you will have to contact UPS and do a package intercept. This could cost a fee. Eldon Tropicals is not responsible for paying any fees associated with the changing of the delivery address unless the error was caused by Eldon Tropicals.

Orders that were shipped to the wrong address but were shipped to the address you provided are not eligible for a refund.

Orders that were shipped to the wrong address because of a mistake by Eldon Tropicals will be refunded in full if replacement plants are not available. If replacement plants are available, the order will be shipped out on the next shipment date.

Return Policies

 

What is your return policy?

If you receive a shipment that has a severely damaged plant, photos will be required for us to see the severity of the damage. This will help us determine what happened to the shipment and prevent a similar incident in the future. We must be contacted through email (info@eldontropicals.com) or through text (352-601-1557) within 24 hours after receiving the damaged plant for a replacement or refund to be issued. If we elect to replace the plant, Eldon Tropicals is responsible for paying the shipping on the replacement plant. If we opt to refund the purchase price of the plant, we will only refund a portion of the shipping cost, and only if the lost plant(s) bumped the order up into the next shipping bracket. 

*Please note, it is up to Eldon Tropicals to decide if we will replace the plant or if we wish to issue a refund for the plant in lieu of replacing it. This will be decided on a case-by-case basis. 

 

What if my plant is damaged?


Eldon Tropicals guarantees that the plants are alive and healthy when shipped. Eldon Tropicals prepares plants to be shipped by putting plants in sleeves or wrapping them in packing paper. Plants are packed so that they should arrive in good condition. There is a risk of damage such as bent or torn leaves and stems when shipping plants in the mail. Plants with a bent leaf, stem, or a tear in a leaf will not be replaced. 

​Also, many delicate leaved plants, such as but not limited to Colocasia and Cissus, do not ship well. Their leaves tend to curl, discolor, or dieback altogether. Provided the Corm/Bulb or plant is still viable, a refund or replacement will not be issued. 

If you receive a shipment that has a severely damaged plant, photos will be required for us to see the severity of the damage. This will help us determine what happened to the shipment and prevent a similar incident in the future. We must be contacted through email (Info@eldontropicals.com) or through text (352-601-1557) within 24 hours after receiving the damaged plant for a replacement or refund to be issued. If we elect to replace the plant, Freedom Foliage is responsible for paying the shipping on the replacement plant. If we opt to refund the purchase price of the plant, we will only refund a portion of the shipping cost, and only if the lost plant(s) bumped the order up into the next shipping bracket. 

*Please note, it is up to Eldon Tropicals to decide if we will replace the plant or if we wish to issue a refund for the plant in lieu of replacing it. This will be decided on a case-by-case basis. 

Payments

 

What type of payment do you take?

We accept all major credit cards and PayPal.

Can I pay with a check or money order?


At this time, we are not accepting check or money order payments.

Other

 

How are your plants grown?

Most of Eldon Tropicals' plants are grown and housed outdoors for at least part of their lives. This means that there is a chance of insects or weed seeds being present in the soil or on the plants that you receive from Eldon Tropicals. This also means that most of our larger plants are not eligible to ship to California or Arizona.

Are your plants treated with herbicides or insecticides? 

All Eldon Tropicals plants are inspected and treated for weeds, weed seeds, insects, and other pests before being packaged and shipped in such a way that the process complies with the Florida Department of Agriculture's inspection processes.

 

Can I visit the nursery?

Yes! You may visit our nursery. We do not have set business hours, so visits are by appointment only.

How can I contact you?

The best way to contact us is through email at info@eldontropicals.com.

Do you have a phone number I can call?

Our number is (352) 601-1557. We will try to return your call within 72 hours. Most of the time, if you have a question sending an email or text to this number works best.

 

When do you restock plants? 

We restock plants weekly. Some items are slow to propagate and have limited stock. You can email us to be put on a waiting list for any plant that is out of stock. The people on the waiting list will have first rights to any new propagations.

Do you have a printed catalog?

We do not carry a printed catalog due to the constant changes in our stock. Many of our items are limited in quantity and run out very quickly.

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